Return Policy for Products bought from Pacific Heritage
Trading Co.
No returns will be
accepted without prior authorization and a return merchandise authorization
("RMA") number.
RMA numbers can
only be obtained via email, and must be obtained within 7 days of receipt of the product.
To obtain an RMA
from Pacific Heritage Trading Co., please submit your claim to returns@pacificheritage.com
The product must be
received within 10 days of the RMA's issuance.
RMA numbers cannot
be extended or reissued. All returns are subjected to a 20% restocking fee as
well as postage and handling charges (even if shipping was provided free by
Pacific Heritage Trading Co. as part of a sales blitz or any promotion for that
matter)
Furthermore, any
returns that are found to be non-defective are subject to a restocking fee of 20% and all non-product related fees (such as special delivery instructions) are
not refundable.
Original shipping
& handling charges are not refundable. Customer is responsible for shipping
and proof of delivery on all returns. Please retain all tracking information
from the shipper until you have been credited.
Pacific Heritage
Trading Co. highly recommends using a reputable carrier capable of providing
proof of delivery. Pacific Heritage
Trading Co. also requires that all returns be properly packed and fully insured.